Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.
At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.
The Product Experience Management team is being newly established and will be critical in driving further customer adoption of Whalebone products. As a Product Experience Manager, you will build close relationships with our customers and help them maximize product potential and business impact. Internally, your key partners will be the Customer Success Management team, Technical Consulting, and Product Management teams. You’ll play a vital role in ensuring successful deployments, driving feature adoption, and continuously enhancing the customer journey.
Apply now and help us protect the online world around us!
Responsibilities
- Drive feature adoption and customer penetration across Whalebone's product suite, ensuring customers realize the full potential of our solutions.
- Facilitate on-site workshops and online Quarterly Product Reviews to boost customer engagement and satisfaction.
- Map and improve the End-to-End Customer Journey to create a seamless product experience.
- Support deployments and capacity planning to ensure smooth and efficient rollouts.
- Assist with customizations and Proof of Concepts to tailor solutions to customer needs.
- Use data insights to track adoption, improve user experience, and identify growth opportunities.
- Own individual telco product roadmaps, ensuring alignment with business objectives and customer requirements.
- Collaborate closely with the Technical Consulting team, assisting with daily Q&A and product-related inquiries.
- Work alongside the Customer Success team to align product experience initiatives with business goals.
- Provide valuable product feedback to the Product Management team, ensuring customer needs are reflected in the roadmap.
Requirements
- Proven experience in customer experience, technical consulting, or product management within a B2B software environment.
- Strong ability to drive feature adoption and customer engagement.
- Excellent communication and presentation skills in English, with the ability to translate technical topics into business value.
- Effective collaboration skills to work with cross-functional teams and business stakeholders.
- Experience with capacity planning, customer onboarding, and product enablement.
- Business acumen and the ability to prioritize across multiple goals.
- Frequent international travel to customer sites is an essential part of this role.
Nice to Have
- Experience working with telcos, ISPs, or large enterprises.
- Background in cybersecurity or networking technologies.
- Familiarity with data-driven decision-making and analytics tools.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- Flexible working hours and possibility of HO
- Equipment of choice - use the budget and chose what is best for you
- Terrace - beautiful view and available for private parties
- Regular events & teambuildings - grill, enjoy pub quiz or have a breakfast with us
- You will be supported to learn, grow and gain new experiences with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.
Role Details:
- Team: Product
- Work setup: Hybrid
- Location: Czechia
- Job type: Full-time
