Day in the Life:

  • Lead IT department initiatives, timelines, budgets, and development.
  • Manage and develop members of the IT team.
  • Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
  • Develop, implement, and evaluate IT projects in line with organizational objectives.
  • Evaluate and create new solutions for hardware and software.
  • Primary point of contact to support internal company, franchise partners, and guest information systems needs.
  • Assist team with troubleshooting, resolving, and documenting a range of technical issues and resolutions related to hardware, software, etc.
  • Develop and maintain relationships with third party vendors and external system providers.
  • Work directly with corporate and franchise operators and stakeholders to train and support new systems and processes.

Other related duties as assigned.

What You Bring to the Table:

  • Bachelor’s degree in Computer Science, Information Technology, Business, Hospitality, or related field required
  • Knowledge of implementing hardware and software in the hospitality industry required
  • Previous IT/systems leadership experience
  • Experience with C# or other .NET Languages (Preferred)
  • Knowledge of Point of Sale Extended Markup Language (POSXML)
  • Proven experience in configuring, maintaining and supporting technology systems, such as POS systems and digital ordering platforms
  • Experience installing Kitchen Display Units (KDU’s)
  • Effective problem solver with strong attention to detail.
  • A disciplined approach to priority setting.
  • High-energy, self-motivated, action orientation, positive and humble attitude, flexible, hard-working, high level of integrity.
  • Willingness to participate in Nest Visitation: Travel to work in-store for a shift 1-2 times per year. s.r.o.