Data Centre Support Engineer L2 ENG/GER - Práce v Praze .cz

Data Centre Support Engineer L2 ENG/GER

Data Centre Support Engineer L2 ENG/GER

Úvod a popis pracovní náplně

  • What you'll be doing
  • Providing Level 2 support and medium complexity troubleshooting of Data Centre Technologies with focus on Linux and Windows Servers via phone, mail and monitoring tools for English and/or German speaking clients
  • Monitoring of IT system management tools and ticket handling
  • Monitor progress against customer SLAs to ensure customer service levels are achieved
  • Preparing technical documentation and reports
  • Escalating issues to Level 3 support if necessary

Požadujeme

  • What will make you a successful candidate
  • Fluency in English and ideally in German
  • Relevant work experience 2+ years in similar working environment and the areas of Data Centre and Security - Basic Data Centre knowledge (servers, virtualization, backup services)
  • Proactive and customer orientated personality
  • Experience with ITIL processes

Nabízíme

  • We offer you various benefits
  • Great salary + 10% monthly bonuses
  • Professional development and personal growth within the company
  • Multicultural working environment
  • 5 weeks of holiday, 3 sick days
  • Mobile phone and notebook
  • Meal vouchers
  • Allowance for public transport
  • Contribution for pension insurance
  • Language courses
  • Luxury offices at Pankrac metro station

Vytvořeno:

dne 06.12.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • IS/IT: Projekce a konzultace
  • IS/IT: Správa systémů a HW
  • Zákaznický servis

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