Customer Interactive Solutions Engineer (L2) - Prague - Práce v Praze .cz

Customer Interactive Solutions Engineer (L2) - Prague

Customer Interactive Solutions Engineer (L2) - Prague

Úvod a popis pracovní náplně

  • As a L2 Customer Interactive Solutions Engineer you will be:
  • Providing remote second-line technical support to clients
  • Identifying and resolving technical incidents and problems
  • Ensuring all requests, process events by receiving calls and incidents at the service desk
  • Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement


  • As an ideal candidate you should have:
  • 2+ years experience in voice/video administration or support
  • Experience with any of the following technologies: Cisco, Genesys, Alcatel or Avaya
  • Proficiency in English
  • Any other European language is advantage (Spanish, French, German, Dutch or Czech...)
  • Any certifications or technologies are advantage


  • We can offer you:
  • Great salary conditions + 10% annual bonus
  • Educational courses and trainings for your personal and career development
  • Relocation packages (flight tickets, acommodation...)
  • Meal vouchers, contribution for public transport and pension insurance
  • 5 weeks of holiday, 3 sick days
  • Mobile phone, notebook


dne 29.11.2017 v 5:10

Místo práce:

Hlavní město Praha



Možný nástup:


Pracovní poměr:

Práce na plný úvazek

Platové podmínky:


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