Unified Communications Engineer L2 (Voice) - Prague - Práce v Praze .cz

Unified Communications Engineer L2 (Voice) - Prague

Unified Communications Engineer L2 (Voice) - Prague

Úvod a popis pracovní náplně

  • As Unified Communications Engineer you will be responsible for:
  • The role is responsible for providing a professional second-line remote technical support and engineering service to clients by proactively identifying and resolving technical incidents and problems* Monitor infrastructure – ensure that assigned infrastructure at the client site is configured, installed, tested and operational* Identify problems and errors – log all such incidents in a timely manner with the required level of detail with all the necessary. Liaise with all stakeholders including client IT environments, vendors,..* Ensure resolution of incidents and requests – investigate second line support calls assigned to them and identify the root cause of incidents and problems* Escalate requests and exceptions to the 3nd line support team* Incident management – will take responsibility receiving calls and incidents at the services desk. Assist in analysing, assigning and escalating the support calls

Požadujeme

  • What would make you a good fit for this role?
  • 2+ years experience required in unified communications (voice) administration or support* Experience supporting clients with any of the following technologies: Cisco, Polycom, Tandberg, Alcatel, Aurenz, Voxtron Call centre, AudioCodes, ACME Packet or Microsoft Lync/ Skype for Business* Proficiency in English and any European language (Czech or Dutch or German, French, Spanish..)* Any certifications in the above-mentioned technologies would be advantageous

Nabízíme

  • We can offer a rich package of benefits and conditions:
  • Great salary conditions + 10% annual bonuses
  • Permanent contract, beautiful offices environment in Prague
  • Opportunities for a personal and professional development
  • Meal vouchers, 5 weeks of holiday, development courses
  • Mobile phone, notebook, relocation package (flight tickets, accommodation,...)
  • 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly
  •  
  • In case of your interest do not hesitate and apply to this great opportunity. Applications and CV are required in English, please.

Vytvořeno:

dne 24.11.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

50

Zařazeno v oborech:

  • IS/IT: Projekce a konzultace
  • IS/IT: Správa systémů a HW
  • IS/IT: Software - Vývoj a obsluha aplikací

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