IT Service Desk Coordinator with German - Práce v Praze .cz

IT Service Desk Coordinator with German

IT Service Desk Coordinator with German

Úvod a popis pracovní náplně

  • As IT Service Desk Coordinator you'll be doing
  • The primary objective is to manage and monitor the requests of internal clients for specific faults.
  • LoggingThe IT Service Desk Coordinator receives client requests and at times they may be required to perform first line fault diagnostics on networks and servers. They log these faults with the IT system management (ITSM).
  • EscalationThe IT Service Desk Coordinator ensures the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.
  • ResolutionThe IT Service Desk Coordinator works closely with their colleagues to ensure the swift resolution and closure of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.
  • DocumentationIT Service Desk Coordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the internal client's information.
  • Client SatisfactionIT Service Desk Coordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf.

Požadujeme

  • Required Work Experience:1 or more years of work experience in a relevant fieldExcellent verbal and written communication skills in English and GermanCustomer orientated personality

Nabízíme

  • We offer you various benefits:
  • Great salary + 10% monthly bonuses
  • Professional development and personal growth within the company
  • Multicultural working environment
  • 5 weeks of holiday, 3 sick days
  • Mobile phone and notebook
  • Meal vouchers
  • Allowance for public transport
  • Contribution for pension insurance
  • Language courses
  • Luxury offices at Pankrac metro station

Vytvořeno:

dne 04.11.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • IS/IT: Správa systémů a HW
  • Zákaznický servis

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