Technical Support Engineer L1 / L2 German Speakers - Práce v Praze .cz

Technical Support Engineer L1 / L2 German Speakers

Technical Support Engineer L1 / L2 German Speakers

Úvod a popis pracovní náplně

  • What you'll be doing
  • You will be a part of a motivated multicultural team supporting German speaking clients
  • You will be the first point of contact regarding technical requests via phone, mail and other apps
  • You will be working with various technologies and different operating systems (Windows/Linux) as well as Data Centre
  • You will document all service requests and create a knowledge database
  • You will monitor progress against customer SLAs to ensure customer service levels are achieved
  • You will escalate issues to other departments if necessary

Požadujeme

  • Our requirements
  • Fluent English and German
  • At least 1 year of working experience in a similar position for L1 or at least 2 years of experience for L2
  • Basic knowledge of PC's HW and SW (an initial training is provided)
  • Proactive and customer orientated personality

Nabízíme

  • We offer you various benefits
  • Great salary + 10% monthly bonuses
  • Professional development and personal growth within the company
  • Multicultural working environment
  • 5 weeks of holiday
  • 3 sick days
  • Mobile phone and notebook
  • Meal vouchers
  • Allowance for public transport
  • Contribution for pension insurance
  • Language courses
  • Luxury offices at Pankrac metro station

Vytvořeno:

dne 13.10.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • IS/IT: Správa systémů a HW
  • Zákaznický servis

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