Dutch speakers in Prague CZ – IT SUPPORT ANALYST 1 st line - 24/7– salary up to 45 000 CZK

Dutch speakers in Prague CZ – IT SUPPORT ANALYST 1 st line - 24/7– salary up to 45 000 CZK

Úvod a popis pracovní náplně

  • You will
  • · Receive service requests via telephone, e-mail, fax, internet or through monitoring systems
  • · External / internal communications with other teams
  • · Monitor progress against customer SLAs using GSOA systems
  • · Highlight errors/discrepancies in the customer data (CRM + Documentation)
  • · Participate in the delivery of other managed services

Požadujeme

  • Do you have?
  • · 1,5+ years of professional experience in customer service field
  • · 1+years' experience required in call centre managed services / services delivery environment within a medium to large IT organisation.
  • · Advanced in Dutch or French + English language
  • · Perfect customer focus and analytical thinking

Nabízíme

  • Why to join our team?
  • · We don't just offer job. We offer career.
  • · Great salary conditions + 10% yearly bonuses
  • · Opportunities for personal and professional development
  • · Meal vouchers, 5 weeks of holiday, mobile phone, notebook
  • · 3 sickdays, contribution for public transport ticket + pension insurance
  • · Language courses, providing certificates
  • · Opportunity to study at a corporate university

Vytvořeno:

dne 15.08.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

40

Zařazeno v oborech:

  • IS/IT: Projekce a konzultace
  • IS/IT: Správa systémů a HW
  • IS/IT: Software - Vývoj a obsluha aplikací

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