Customer Support Specialist with French

Customer Support Specialist with French

Úvod a popis pracovní náplně

  • Consistently handle large volumes of customer contacts in an efficient and effective manner
  • Answer non-technical questions regarding company products
  • Document clear and concise comments regarding customer problems and resolution
  • Rely on experience and judgment to plan and accomplish goals
  • Manage incoming cases and respond to customers within stated service level objectives
  • Effectively triage support cases and work with Level 2 Support team as necessary
  • Ensure that customers are retained, satisfied, and that their needs are fulfilled.
  • Recommend changes to products or services to fulfill customer needs.

Požadujeme

  • English and French (C1 level)
  • Experience in a customer service
  • Experience with Salesforce.com or other CRM solutions
  • SMART, HUNGRY & HUMBLE personality - you enjoy working hard, learn quickly, are customer focused, have technical analytical and communication skills 
  • Permanent residence in EU

Nabízíme

  • Our TEAM is the most important and integral part of our business
  • Our people are as diverse as the countries and cultures in which we operate
  • Our multicultural workplaces offer outstanding opportunities for professional and personal development.
  • Other benefits: fixed salary + bonuses, 25 days of paid time off, meal vouchers, pension contributions after trial period, language courses
  •  Are you interested? Send us your CV in English. We are looking forward to hearing from you!

Vytvořeno:

dne 29.07.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • Zákaznický servis

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