* Quality Specialist - Prague * - Práce v Praze .cz

* Quality Specialist - Prague *

* Quality Specialist - Prague *

Úvod a popis pracovní náplně

  • What will you do as a Quality Specialist?
  • The primary responsibility of the Quality Specialist is to monitor and evaluate the quality of Support Services delivery to ensure improvement
  • Perform call evaluations on delivery units by conducting call observations, monitoring and evaluating recorded calls and completing side by side call quality assessments
  • Identify training needs for delivery units and support with their development and coaching.
  • Assist in compilation of non-compliance tickets at regular intervals (weekly, monthly and quarterly)
  • Assist in compilation of T&M ticket report at regular intervals
  • Assist in the tracking of knowledge articles creation, update and usage
  • Monitor the application of and compliance to quality practices and escalate areas of improvement to the relevant stakeholders
  • Compile and distribute reports requested by the business unit and ensure that all shared folders are maintained and updated


  • What would make you a good fit for this role?
  • Diploma/ Higher Diploma in Business Computing/ Computer Science
  • ITIL v3 Foundation
  • Relevant working experience (+3years)
  • At least 2 years' quality assessment experience within a large scale (preferably multi- national) technology services and IT service provider environment
  • Experience in enterprise support services and service delivery environment
  • English language is essential + German or any of two European languages


  • We can offer a rich package of benefits and conditions:
  • Great salary conditions + 10% annual bonuses
  • Permanent contract, beautiful offices environment in Prague
  • Opportunities for a personal and professional development
  • Meal vouchers, 5 weeks of holiday, development courses
  • Mobile phone, notebook, relocation package (flight tickets, accommodation,...)
  • 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly
  • In case of your interest do not hesitate and apply to this great opportunity. Applications and CV are required in English, please.


dne 07.12.2017 v 5:10

Místo práce:

Hlavní město Praha



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Pracovní poměr:

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